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Service Desk Procedures & Guidelines

Service Desk Procedures & Guideline

Register New User in Alma

  1. Ask the user to fill out a Library Borrowing Account Application.
  2. Search Alma for the user in Manage Patron Services; if no record exists, click Register New User
  3. Enter the user's first name and last name.
  4. In the Primary ID field, enter the 9 digit number printed on the front of the Community Borrower Card.
  5. For User Group, choose the user's account type.
  6. Enter an expiration date of 1 year from date of application
  7. Enter a default password of the user's last name followed by at least one number; as the password must be at least eight characters, examples include Martinez1 or Smith123.
  8. Select the box labeled "Force password change on next login".
  9. Enter email address, address, and phone number.
  10. Save the record by clicking Update User.
John F. Kennedy Memorial Library
California State University, Los Angeles
5151 State University Drive
Los Angeles, CA 90032-8300