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Service Desk Procedures & Guidelines

Service Desk Procedures & Guideline

Requesting items to be delivered to DTLA campus

Patrons who attend classes at the Cal State LA Downtown campus can now request items be sent downtown for them to pickup. To request pickup at DTLA:

  • Cal State LA owned items: patrons can request delivery to the DTLA campus from within OneSearch. Reserves, Special Collections, and other limited use items are not available for request. 
  • CSU+ items: patrons can request delivery to Cal State LA Downtown from within OneSearch.
  • ILL items: patrons can request via ILLiad but must email illoan@calstatela.edu or call ILL at (323) 343-4983 to request delivery to Cal State LA Downtown

Processing requests for DTLA

  • When you scan in an item that has a patron request with a pickup location of Cal State LA Downtown you will see the Destination listed as "Cal State LA Downtown" (see Image 1 below)
  • An Alma Transit Letter will automatically print, write "DTLA" in the header of the letter, fold it in half, and place the letter inside the book. It should look like Image 2 below.
  • After physical processing place the item on the shelf under the hold shelf near the Service Desk that is labeled "Items for Cal State LA Downtown - DTLA"

Image 1:

 

Image 2:

Sending items to Cal State LA Downtown

  1. The hold shelf processor will check if there are any items for Cal State LA Downtown patrons daily
  2. If there are items waiting to be sent to DTLA they will verify that the patron is indeed a member of the DTLA campus (see below)
  3. PaGE staff will be notified to pickup the item
  4. The item will be checked out to the patron at the point PaGE staff come to pick it up

How can you determine if a patron is part of the Cal State LA Downtown campus? In the patron record, look at the Statistics tab. If the patron is a member of the Cal State LA Downtown campus you will see a stastical category that ends in "DTLA":

John F. Kennedy Memorial Library
California State University, Los Angeles
5151 State University Drive
Los Angeles, CA 90032-8300
323-343-3988